“Look after your team, and they’ll look after your customers.”
The only way to make customers tick is to put them first, but in order to do that, we need to prioritise our staff. I live by the mantra that your team comes first, without an exceptional team of talented individuals that feel appreciated, respected and compensated, you’re not going to be able to give your customers the experience they deserve.
I’ve spent my career in the flooring and retail space, running £10M+ flagship stores for market leaders as an award-winning Manager, and launching start-up companies, generating £1M+ in revenue within the first few years as a Director. No matter the task, goal or project, being staff-centric with clear vision will give you the toolkit to succeed.
George Stubbs 